Frequently Asked Questions
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What is a Special Proof?
Before the advent of modern technology, artists would pull every tenth print
from the press during printing to examine it personally for quality. These
prints, handled by the artist and personally approved, came to be known as
Special or "Artist's Proofs". Because of their restricted number, these proofs
are sold at a higher price. Many collectors will purchase only Proof prints.
Todd Burley Fine Art honors this tradition by running "Special Proofs", strictly
limited to 10 pieces.
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What is a Limited Edition Print?
A Limited Edition Print is an exact reproduction print of original art.
The total number of reproduction prints is fixed directly by the artist, who
hand signs and sequentially numbers each one prior to sale. Limited
Edition sets are strictly limited to the fixed run, and their images will not be
used on other mediums. When a Limited Edition sells out or closes, it will not
be printed again.
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What is a
Decorator Print?
A Decorator Print is an option we have to make our art more accessible. By
not limiting the total number of runs, and allowing transfer to other mediums,
we can offer some of our more popular art in very intriguing places and prices.
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Are your
works hand-signed?
Yes. The artist personally signs each of their pieces, and with Limited Sets,
sequentially numbers them. The exceptions are some of the smaller items
such as Note Cards and business gifts.
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What about color and
detail of art on my monitor?
All monitors are different, making the colors slightly different. We have
done as much as possible to display the incredible detail on screen, but
monitors display 72 "dots" per inch, vs. the 350 dots these prints are made
from. The color, quality, and detail you expect WILL be there - there will
be no disappointment!
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How do I determine the size of
a piece?
We list the matted size of each piece on it's page. The listed size is matted
on preservation board.
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How
long will these prints last?
We work directly with the top paper producers
in the world. Ink and paper Durability estimates are well over 100 years.
Each of our prints is produced by applying 12 separate pigment inks onto rolls
of the highest quality acid-free glossy or matte treated papers. Combined
with UV protection in our Museum Framing Packages, you can expect no fading and
years of enjoyment.
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What should I know about framing?
Fine Art should always be conservation framed. This is precisely
why Todd Burley Fine Art offers this service. "Conservation" or "Museum"
framing creates a safe, protective environment which preserves the life and
value of artwork. Our process focuses heavily on the materials which come in
contact with the art. 100% cotton acid-free mats surround the art, acid free
adhesives hold it, and foam board backs it to negate humidity. All of this
is placed under museum glass - 98% UV resistance to prevent fading.
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What is the difference between conservation matting and museum framing?
Conservation matting is essentially the starting point of quality displays of
art. Conservation matting includes acid-free foam backing board and 100%
cotton (also acid-free) mat surrounding the artwork. Museum framing
includes a high quality frame to hold the art, and special glass from Tru Vue®
which suppresses the reflection of visible light while it blocks UV.
Museum framing is the ultimate method of keeping art investments perfect for
years.
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Do you use conservation matting techniques and materials?
Yes. We only use one type of matting for our prints - 100% cotton acid-free rag
matting. This is arguably the industry's premier museum quality preservation mat
board and will help ensure your print will remain undamaged by acids or other
environmental contaminants. This is a much more costly solution than other
matting options you may find elsewhere, but it is true conservation matting and
is worth every penny if you care about the longevity of your art.
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Do you use UV or non-glare glass?
We only use one type of glass for our prints – Tru Vue® museum
glass. This glass is coated with material to filter out the ultra-violet light
that causes fading in your matted artwork. It also suppresses the reflection of
visible light, enhancing the viewing from any angle. Again, this is a much
more costly solution but it is necessary to ensure true conservation framing and
is worth every penny if you care about the longevity of your art.
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What is ‘acid-free’?
Acid-Free paper, canvas and packing materials have been treated to neutralize
its natural acidity in order to protect fine art and prints from discoloration
and deterioration. It is one part of conservation or museum framing.
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Ordering & Payment
Can I place an order without creating an account?
No. This is a limitation of our software. If you wish to place an order without
creating an account please email us and we will contact you to process your
order.
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What forms of payment do you accept?
We use Google Checkout for our payment processing. Google accepts VISA,
MasterCard, American Express and Discover.
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What if I live in a country where Google Checkout is not available?
Google Checkout is available in 140 countries. In the unlikely event Google
Checkout is not available in your country please email us and we can usually
make other payment arrangements.
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Can I use PayPal instead of Google Checkout?
No. At this time we are not set up with PayPal. We did extensive research before
selecting Google Checkout and feel this is the option for us and our customers.
If you wish to place an order using another method of payment please email us
and we can usually make other payment arrangements.
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How is tax calculated?
Tax is charged according to appropriate laws. Items shipped to destinations in the state
of Georgia (U.S.A.) are subject to sales tax.
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How are shipping costs calculated?
We charge a single flat fee for each shipment. The total shipping charge will be
displayed on the last page of the order form, before you submit your order. Please read our
Shipping Policy for additional details.
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How are items shipped?
We use a variety of carriers for each shipping option. Most large orders ship
via FedEx while smaller items ship via USPS. It is not possible to specify a
preferred carrier when placing your order. When you select One-Day or Two-Day
Shipping, we may use air or ground shipping as necessary to get your items to
you within the promised time frame.
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When can I expect to receive my order?
Every item we offer is customized for you. We custom frame and hand
package each item with care to ensure the highest quality. Because we are custom
framing your fine art it can take us between 2-14 days after the order is
confirmed for your shipment to leave our facility. Matted prints generally ship
earlier. Transit times are 1-8 days
worldwide.
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How do I track my package?
If your order ships via FedEx, UPS or DHL we will send a tracking number via
email when the order leaves our facility. If your order ships via USPS we will
send an email letting you know that we shipped your order.
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What if my package is delayed?
We will notify you immediately if your package is delayed from leaving our
facility. If you live in an area experiencing snow storms or other extreme
weather, weather delays may add an additional 1 to 2 days to the estimated
delivery date of your order.
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How will my order be packed?
We guarantee that your fine art prints will reach you in perfect condition. All
fine art are carefully (and beautifully) packaged.
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What if my order arrives damaged?
The very first thing you should do when you receive your order is inspect it for
damage. If it is damaged during shipping we will replace your order at no cost
to you. Please refer to our Returns Policy for more details.
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What is your guarantee/returns policy?
We are certain that you will find our pieces to be of the highest quality.
However, if within fourteen days of receiving your order you are not satisfied
with your purchase we will happily replace it or refund your money less shipping
costs. Please read our
Returns Policy for additional details.
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How do I return an item?
In the unlikely event that you are not satisfied with your purchase please
contact customer service before sending back the items in question. We will tell
you how to return items and issue an RMA so we can track your exchange or
credit. Please note we do not accept any items returned to us if they do not
have an RMA. Please read our
Returns Policy for additional details.
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When can I expect my refund?
You should expect to receive your refund within four weeks of giving your
package to the return shipper, however, in most cases you will receive a refund
more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (about 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business days). We'll notify
you via email of your refund once we've received and processed the returned
item.
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How do I send an item as a gift?
If you wish to send an item as a gift please check the gift-wrap box on the
product page. The box can be found under the add to cart button.
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What does your gift wrapping look like?
It will not disappoint!
We will wrap your gift in luxury wrapping paper and tie with a ribbon. We will
also include a gift card. You will be prompted for the gift card message when
checking out.
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Will the recipient know how much I paid?
No. When an item is selected for gift wrapping we include a packing slip without
prices.
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